Refund policy

At Sim & Ross Fragrances, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns and Replacements

We accept returns or offer replacements only under the following conditions:

  1. The item must be unused, in its original condition, and returned in the original packaging.
  2. The item has a manufacturing or quality defect.
  3. The wrong product was shipped to you.

Note: Replacements are applicable only for products purchased directly from simandrossfragrances.com.

Non-Returnable Items

Products delivered in perfect condition as per the order placed are not eligible for returns or exchanges.

Reporting Issues

If your product arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery via:

We will assess the issue and work towards a resolution promptly.

Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.

Delayed or Missing Refunds

If your refund has not been received:

  1. Check your bank account.
  2. Contact your credit card company, as there might be a delay in posting.
  3. Reach out to your bank, as processing times can vary.

If you still have not received your refund, please contact us at simandrossfragrances@gmail.com.

Return Shipping Costs

Customers are responsible for paying return shipping costs, which are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refund amount.

Shipping Times for Replacements

The time taken for exchanged products to reach you may vary based on your location.

Thank you for choosing Sim & Ross Fragrances. If you have any questions or concerns, feel free to reach out—we are here to assist you!